Client Advisor

Job Description:

OBJECTIVE/ PURPOSE OF THE JOB:

This position is individually involved in achieving short term objectives and goals of the brand. The role is responsible to meet and exceed sales targets set in the monthly/ Quarterly and yearly forecasts, to direct all efforts to maximizing the profitably of all revenue streams, and to develop a network of contacts of potential customers as well as to deliver high end customer experience.

KEY RESPONSIBILITIES:

Act as a Brand Ambassador in delivering an excellent experience for our customers.
Negotiates the terms of an agreement and closes sales as per Technogym standards.
Records sales and order information into customer sales order system, Salesforce.
Maintain good product knowledge
Maintains and develops current CRM database and accounts
Provides professional customer experience to clients, aide & advice the right products, ensure seamless organization of after sales service
Establishes and maintains customer relationships in order to grow profitable sales.
Ensures the store standards (merchandising, service, displays) are in place prior to the trading hours.
Introduces and demonstrates new products to the customers.
Delivers the right solutions for the client usage such as product selection and layout and design of the client premises.
Handling customer complaints, seeking assistance, ensuring issues are resolved to the satisfaction of the customer and the company.
Constantly promote a unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills and attitude)
Reports on customer feedback to the management.
Adheres to professional business etiquette and meets professional responsibilities
Implementation of marketing activities at store level to increase visibility etc.
Liaises with the technical team and shared services to ensure a seamless experience to the customers.
Exceed all behavioral requirements adhering to the dress code and appearance guidelines
Skills

JOB REQUIREMENT

Bachelor Degree
Minimum experience: 3 years of experience in Sales B2C- Retail
Fluent in English
Selling attitude with an emphasis on developing business
Ability to leverage networks by cultivating key relationships as well as knowledge of local marketing and media
Ability to acquire some expertise in Store operation applications (Sales Force, SAP)
Passion for design, luxury goods, fashion, made in Italy, art, sports and healthy lifestyle
Passion for fitness and wellness (high standing/no smoking)
Entrepreneurial approach
Ability to create and cultivate a network
Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile
Preferred Industry in Luxury Furniture, Watches, and Cars