Overview of the role
To provide operational support for all the new hire processes including On-boarding queries, Coordination/communication with new joiner, Process the documents for government formalities, Co-ordinate joining formalities i.e. hotel booking e – ticket and corporate Induction. etc., advice on policy and labor law etc. in collaboration with LM’s, HRBPs and different stakeholders across MENA Countries under Al Futtaim Group
What you will do
- Case Management/ Resolution (Measurement: Service Level Agreement/ Turn Around Time)
- Customer Focus / Collaboration (Measurement: Survey / Customer / Stakeholder Feedback)
- Data Integrity (Measurement: Quality check/ Maintain Confidentiality/ SAP Entries)
- Service Excellence / Teamwork (Measurement: Continuous Improvement/ Initiatives/ Info Sharing)
- Operational Excellence (Measurement: Work in Progress Report/ Timely escalations/ Tracker updates / Case closures /Knowledge of Policies/procedures)
Required Skills to be successful
- Problem Solving and trouble shooting skills
- Attention to detail and good decision making skills
- Excellent Communication Skills (Arabic language a plus)
What equips you for the role
- Bachelor’s degree or equivalent in HR, Business, Management or Technology
- CIPD or similar qualification a plus
- 2 – 3 years’ experience as HR Generalist in UAE or GCC with 2 – 3 years’ experience in supporting SAP HR Module or similar ERP
- Proficiency with PC applications including Word, Excel, PowerPoint & Outlook
- Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment.
- Experience in a Shared Services environment a plus and experience in a common help desk tool such as Salesforce is a plus
- Good Knowledge of UAE Labor Law.
To apply for this job please visit www.afuturewithus.com.