Job Purpose

Ensures smooth functioning and optimization of the academy’s Learning Management System (LMS) used for the training programs. Maintains a positive learning experience for users by ensuring the LMS is reliable, accessible, and up to date.

Key Result Responsibilities

• Manages and maintains the LMS platform; installs, configures, and updates the LMS, ensuring its optimal performance and security.
• Creates and manages user accounts, setting up instructor and student accounts, ensuring proper access and permissions are provided to the relevant users.
• Collaborates with the Training and Academic Quality team to develop and manage online course contents, ensuring seamless integration of training materials into the LMS.
• Uploads, organizes, and maintains training materials and assessments within the LMS.
• Addresses any technical issues with the LMS promptly and efficiently, providing support to users.

Key Result Responsibilities – Continued

• Prepares reports on LMS usage, user activity, and course completion rates to identify areas of improvement and monitor student progress.
• Learns and adopts new features and industry standards into the LMS system, continuously keeping it updated.
• Assists and trains users to use the LMS system when required.
• Oversees the gateway for the online payment systems.
• Performs any additional duties as directed by the line manager.

Qualifications (Academic, training, languages)

• Minimum bachelor’s degree in computer science, information technology or related field
• Proven experience managing LMS platforms.
• Basic understanding of network protocols and security best practices relevant to online learning platforms.
• Experience in installing, configuring, updating, and managing complex software systems.
• Strong understanding of online learning environments and best practices.

Work Experience

• 2+ years of experience in a similar role, handling similar tasks.
• Knowledge of databases and report generating using relevant tools.
• Strong problem-solving abilities to diagnose and resolve technical issues promptly.
• Basic understanding of aviation terminology, regulations, and requirements.