ROLE SUMMARY
The Program Delivery Specialist is responsible for execution of programs and projects within the Fintech Prepaid department. This role involves a combination of planning, coordination and project Management to ensure the successful delivery of programs. The Program Delivery Specialist works closely with program managers, Product Managers , Operations , finance , cross-functional teams, and external stakeholders to drive program success.
ROLE PROFILE
- Program Solution Design : Design comprehensive prepaid solutions that address identified needs, including product features, and user interfaces
- Collaborate with technical teams to develop detailed specifications for software and hardware components of prepaid solutions
- Collaborate with Program Managers, stakeholders both Internal (MAF OpCo’s and BU’s) and external stakeholders(BIN Sponsors , processors and card perso bureaus, other partners) to ensure alignment on solution design and implementation
- Project Management and Implementation :Develop detailed project plans that outline scope, objectives, timelines, resources,milestones, budget and materials for product deployment.
- Coordinate clear and regular communication with stakeholders (internal & external) throughout the implementation process to manage expectations and provide updates.
- Identify potential risks and develop mitigation stratergies to minimise the impact
- Technical Support : Serve as a subject matter expert of Prepaid card processing systems (i2c and Ogloba) and BIN implementation via the payment scheme (such as VISA and MasterCard)
- Provide timely and effective support to customers regarding prepaid products and services, addressing inquiries and troubleshooting issues
REQUIREMENTS
- Bachelor’s degree in a relevant discipline.
- +5 years of Project management and solution design experience, in a high-growth, fast-paced business environment
- Relevant experience in Finance and banking.
- Preferably with experience working in Prepaid card business.
- Customer-centric mindset, understanding and meeting client needs.
- Collaborative approach to working with diverse teams and stakeholders.
To apply for this job please visit careers.majidalfuttaim.com.